Privacy Policy

This Policy explains what we collect and why, in line with South Africa's Protection of Personal Information Act (POPIA) and applicable international data-protection principles.

1. Header content stays local by default

Pasted email headers are parsed entirely in your browser. Header content is only transmitted to our servers if you explicitly request an AI root-cause analysis, email a report, or save an analysis to your history — and only the minimum needed (subject line, verdict, and metrics) is stored for history purposes, not the raw header itself.

2. What we collect

Account data (email, display name), billing records (plan, wallet ledger, invoices — no card numbers; these are handled entirely by PayFast/PayU), support tickets you log, contact-form submissions, and basic operational logs (timestamps, error rates) needed to run the Service securely.

3. Retention

Analysis history: 7 days (Free) / 30 days (paid), then permanently deleted by an automated process. Billing and ticket records are retained as required for accounting and support continuity. You can request deletion of your account data at any time via Contact.

4. Sharing

We share data only with the processors needed to run the Service: PayFast/PayU (payments), Resend (transactional email), and, when you run an AI analysis, our AI provider (solely the parsed route facts needed to generate the report — never your raw pasted text beyond what's required). We do not sell personal information.

5. Your rights

You may request access to, correction of, or deletion of your personal information, and may object to processing, by contacting us via the Contact form or scribe@hopscribe.com.

6. Security

Data in transit is encrypted (HTTPS/TLS). Access to production systems is restricted, and payment card data never touches our servers.